Refund Policy
Effective Date: 19 July 2026
Your satisfaction matters to us. Because most of our physical items are made to order and our digital goods are delivered instantly, this policy explains exactly when refunds and replacements are available.
Physical Items (made-to-order merch)
Our merch is produced on demand by third-party print providers, so we do not accept change-of-mind returns. However, we will replace or refund any item that arrives defective, damaged, or incorrect.
To qualify:
- Contact us within 14 days of delivery at hello@madebykai.ca with your order number and a photo of the issue.
- Once we confirm the defect, damage, or error, we’ll arrange a free replacement or a refund — your choice, where a replacement isn’t possible.
We do not accept returns for change of mind, incorrect size chosen at checkout, or ordinary wear.
Digital Goods & Beats
All digital goods — music, beats, stems, digital art, and downloadable resources — are final sale. Once a file has been delivered or made available for download, it is non-refundable, except where the file is corrupted or you cannot access it. If that happens, contact us within 14 days and we’ll make it right (re-deliver the file or, if we can’t, refund it).
Beat licences are non-refundable once granted. Please review the licence terms before purchasing.
Shipping Charges
Shipping charges are non-refundable, except where an entire order is refunded due to our error (e.g., we shipped the wrong item).
How to Start a Request
Email hello@madebykai.ca with:
- Your order number,
- What went wrong, and
- A photo (for damaged/defective/incorrect physical items).
We aim to respond within one business day. Approved refunds are returned to your original payment method, typically within 5–10 business days of approval.
Questions?
We’re here to help — hello@madebykai.ca.